Widerrufsrecht

Effective Date: [20 July 2025]

Thank you for shopping at btopat.shop. Your satisfaction is important to us! If you are not entirely happy with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns on eligible items within 14 days of delivery. To be eligible for a return, the item must:

  • Be unused and in the same condition you received it

  • Be in its original packaging (if applicable)

  • Include proof of purchase (e.g., order number or receipt)

Note: Certain products such as personalized, hygiene-related, or clearance items may be marked final sale and not eligible for return.

2. How to Request a Return

To initiate a return, please email our customer support at [your email address] with the following:

  • Your order number

  • The reason for return

  • Photos of the product (if damaged or incorrect)

We’ll respond within 1–2 business days with return instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect due to our error.

  • We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.

4. Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

  • Approved Refunds: A credit will be applied to your original payment method within 5–10 business days.

  • Partial Refunds: May apply for used, damaged, or missing item components.

  • Rejected Returns: We reserve the right to deny refunds for items that do not meet our return criteria.

5. Exchanges

We currently do not offer direct exchanges. If you need a different item or size, please return the original product and place a new order.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • Order number

  • Photos of the item and packaging

We’ll replace the item at no cost or issue a full refund.

7. Cancellations

We can only cancel orders that haven’t been shipped. If you’d like to cancel, contact us at [your email address] immediately. Once an order is processed or shipped, it cannot be canceled.

8. Non-Returnable Items

The following items are non-returnable:

  • Gift cards

  • Sale/clearance items

  • Opened or used personal care products

  • Perishable goods (if applicable)

9. Contact Us

If you have any questions about your return or refund, please contact us:

  • Email: [btopat23@gmail.com]

  • Mail: [Your Company Name]
    [Street Address]
    [City, State/Province, ZIP Code]
    [Country]